Dear Clarks Branch Water Association Members,

Since launching our new online billing system in September, we’ve been listening to your questions, concerns, and feedback. We understand that changes can come with challenges, but we are confident the benefits we are seeing are well worth everyone’s efforts.

Our board is actively helping to resolve member concerns, and we are continuing to make improvements to the system to provide a better experience for everyone. We appreciate your patience!

Late Fees

To help members through this transition, we will be removing all late fees that have been charged since we began using the new billing system in September.

Late fees will be waived through the end of the year. Beginning February 15, late fees will be reinstated.

We encourage members look around your My Account and contact us if you have questions, or need assistance.

Understanding Billing & Payment Fees

We’ve received questions about the charges associated with the new system. We want to provide a clear explanation of these fees and the available payment options to help you make the best choice for your situation.

Paper billing: Each mailed paper bill includes a $1.35 processing and postage charge. You can avoid this charge by selecting paperless billing in your online account and receive your bills by email.

Online payments: Each online payment includes a $3.00 service fee paid to Online Water Bill for secure online payment services and the use of their billing system.

Online payments also include a payment processing fee charged by Stripe, depending on the payment method you choose:

• Credit or debit card: 2.9% of the payment amount, plus $0.30 per transaction.
• ACH bank transfer: 0.8% of the payment amount, capped at $5.00.

These processing fees apply only to payments made online.

Payment by check: Members can still mail payments by check at no charge. We will use mail stamp date or check date, whichever is most accurate, when processing payments manually.

We’re Here to Help

We have established a new email address monitored by CBWA board members to help answer questions and address member concerns. The website email form and online billing portal have been updated with this email.

clarksbranchwaterinfo@gmail.com

We are also working to improve coverage for CBWA phone calls. Please leave a voicemail if you call. All voicemails are now being forwarded to designated board members for quicker responses.

Thank you for your patience, understanding, and continued support as we work through this transition. Our goal is to make the billing process as simple and reliable as possible.

Contact us if you have anything to share as we make improvements along the way.

Sincerely,

Glen Simpson, CBWA Board President

Clark’s Branch Water Association is proud to have received a plaque recognizing 30 years as a member of the Oregon Association of Water Utilities (OAWU).

OAWU has provided training, technical assistance, and industry information that help water utilities maintain reliable systems, navigate changing regulations, and plan for the future.

We’re grateful for this recognition and for OAWU’s support of water utilities throughout Oregon. We also appreciate our members, volunteers an operators whose time and effort help keep Clark’s Branch Water Association running.

Thank you for being part of our community!

Join Us at Our Board Meeting Tonight

Clark’s Branch Water Association monthly board meeting is tonight, October 13 at 7:00 PM, and we invite you to attend. Our new business will include discussing how the new online billing system roll out has been going and issues members have been experiencing.

We are still looking for additional members who are interested joining our board and helping support our water association.

See ya there!

Dear Clarks Branch Water Association Members,

We’re excited to announce that Clarks Branch Water Association is launching a new billing system designed to make managing your water account easier and more convenient!

With our new online billing system, members will have access to a variety of convenient features, including the ability to:

• View your current and past water bills
• New invoice layout thats easy to read and includes more account details
• Make payments online
• Access your billing statements
• Manage account notifications
• Go paperless and receive your bills electronically
• Conveniently manage your account from your computer or mobile device

Get Your Paperless Billing Discount!

Paper bills will continue to be mailed to members who prefer them. However, if you create an online account and sign up for paperless billing, you’ll receive a $1.35 discount on each bill!

Getting Started Is Easy

Your next bill will look a little different when it arrives in the mail. You can use the QR Code under Payment Options to create your online account. You can always access it later at cbwater.net by clicking “My Account” in the top-right corner.

We’re excited to offer our members this convenient option and hope you’ll take advantage of everything the new system has to offer. Thank you for being a member of CBWA!

Sincerely,
Clarks Branch Water Association

The repair made Thursday, August 27th on Homestead was completed and lab tests were dropped off. We confirmed water samples were negative for contaminates so the Boil Water Advisory has been lifted for the residents affected:

• All Homestead Drive
• Residents on Richardson Road
• Residents on Clarks Branch Road past Wagontire Drive

Have a great weekend!